YELP REVIEWER RACHE PRO

Take it from Yelp reviewer Reggie M., who said that a positive review response is like getting an autograph from a favorite celebrity: “ the business owners are celebrities. On the flip side, responding to critical reviews is important for recognizing areas of improvement in the customer experience and highlighting that you’ll be taking action. You provide all your customers with great service, and responding to positive reviews is an extension of that-so be sure to thank your biggest fans. The same concept applies on your Yelp Page. If a customer gave you a compliment in person, you’d thank them for their positive feedback. Respond to every review, both positive and critical People love to see who they’re talking to-whether they’re sharing a great experience or helpful feedback-which can help foster trust and open communication.

YELP REVIEWER RACHE PRO

Pro tip: Don’t forget that an approved profile photo of yourself (or your business representative) is required to respond to reviews. These tips for responding to customer reviews will help you navigate even the trickiest feedback. We try to respond to every single review to say, ‘Thank you.’” “No matter what it is, even if we didn’t do anything wrong, it’s still a good teaching moment. “If there is a negative review, it’s a good teaching moment,” Dennis said. But customer loyalty is not just about your star rating, and critical feedback can also be helpful, according to local business owners like Dennis Akers, owner of The Candle Pour. Not every review is five stars, and it can hurt when someone doesn’t recognize your hard work.

But like all great marketing tools, it requires some strategy to get it right. It’s also an opportunity to demonstrate your customer service practices and build trust with future customers. Responding to reviews shows people you care about your customers. It’s no longer just about what consumers say about your business-it’s also about what you say back.

Select your review response method intentionallyĪccording to BrightLocal, 88% of consumers say they’re more likely to use a business if they see the owner responds to reviews.

Yelp reviewer rache